Journey Configuration
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Configurations
Flow Based Configurations

Admin Form

4min

This form is intended for agents to offer feedback following its completion, irrespective of the outcome of the call. Agents are required to fill out this form, providing their opinions on the questions configured by the bank admins.

Questions can be configured using these 5 elements:

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Let's get an understanding of these 5 elements:

  • Multi-Select Dropdown Multi-select drop-down is used when agent needs to select multiple options.
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  • Dropdown A dropdown menu allows agents to select any options from a list of provided options.
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  • Input Text The "Input Text" field allows agents to provide concise feedback in a single line.
  • Text Area Text area is a larger space for agents to write detailed feedback.
Input Text and Text Area for the Agents
Input Text and Text Area for the Agents

  • Numeric A numeric element allows agents to input only numerical data
Agents Feedback Form
Agents Feedback Form


Getting Help

If you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us.

Reach out to us at [email protected]



Updated 03 Apr 2024
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