AI-Powered VKYC: Strategic Innovation & Performance

introduction we have implemented a portfolio of strategic enhancements designed to redefine your customer onboarding process, tackling core pain points from drop offs to compliance a central component is our gen ai powered architecture, which ensures absolute data integrity and sophisticated fraud prevention review the categorized sections below to see how these advancements will significantly elevate agent productivity and future proof your regulatory posture getting started before commencing the identity verification procedure, it is essential to ensure you have access to the platform and login credentials familiarize yourself with features relevant to identity verification stay updated on new enhancements or updates for better verification use a stable, dedicated network for video verification to prevent call instability strategic feature spotlight ai powered innovation for unmatched vkyc performance ai powered innovation for unmatched vkyc performance these features leverage generative ai and advanced cognitive models to solve language barriers, improve auditing, and enhance fraud detection topic description problem solved portal(s) deepfake & anti spoofing utilizes advanced ai to analyze video streams for micro level inconsistencies, irregular movements, and pixel anomalies characteristic of deepfakes (face swap/reenactment) neutralizes sophisticated synthetic identity fraud and virtual camera injection attacks, guaranteeing that the person on the call is real and live customer, agent ai subtitles & translation automatically generates english subtitles for call recordings from regional languages (marathi, telugu, etc ) using in house hosted genai models enables non regional language proficient auditors to accurately review and approve calls, improving compliance and audit efficiency auditor ai powered liveness check implements multiple liveness check options and continuous multiple face detection throughout the call using mediapipe ensures higher accuracy in identity verification and prevents presentation attacks and the use of proxies, meeting stringent regulatory requirements customer, agent enhanced security & proactive compliance these features represent our commitment to industry leading security, building upon our already robust platform they ensure continuous adherence to new mandates and client specific requirements, guaranteeing the highest standard of data integrity and protection topic description problem solved portal(s) developer tools disablement prevents customers from opening developer tools (e g , f12) to manipulate session data, location, or bypass security checks on the web browser stops fraudulent location changes, and unauthorized manipulation of the vkyc process, ensuring session integrity and compliance customer location consistency check captures and compares user address, ip location, and browser location, along with the distances between them, and includes this data in the api response detects location spoofing and ensures the customer is physically present at the declared location, which is a key regulatory requirement for vkyc agent, auditor domain specific agent email enforces that re agent email ids must belong to a pre configured, client specific list of acceptable domains (e g , @pnb bank in) prevents unauthorised external users from registering as agents, enhancing internal security and ensuring compliance with client specific it policies agent, admin, analytics, auditor multi factor authentication implements 2fa and ldap integration for access to the agent and analytics portals adds an essential layer of security to protect sensitive customer data and comply with client mandated access control policies agent, admin, analytics, auditor data encryption & audit logs ensures encryption of historical data and implements comprehensive audit logs for all vkyc and admin portal actions meets infosec and regulatory requirements by protecting sensitive stored data and providing a full, tamper proof record of all activities for compliance audits infrastructure session authentication/timeout configures session timeout/auto logout on inactivity for the agent, admin and analytics portal prevents unauthorized access to admin functions and secure files (uploaded documents) if a session is left unattended or a url is shared admin, agent, analytics agent efficiency & workflow features that improve the speed, accuracy, and overall workflow for the regulated entity (re) agent topic description problem solved portal(s) conditional status rendering allows new fields (like 'rejection reason') to automatically appear based on the re agent selecting the vkyc status (accepted/rejected/uncertain) reduces the number of clicks and steps for the agent, speeding up the call wrap up process and ensuring all mandatory data is accurately captured agent re agent post call summary displays a summary of all captured details, images, and questionnaire answers post call before the agent finalizes the status minimizes errors by giving the agent one final screen to verify data accuracy, improving the quality of accepted applications agent agent multi skill assignment enables agents to select multiple active skills simultaneously and automatically receive customer requests matching any of those skills significantly increases agent utilization and reduces customer waiting time by improving the efficiency and flexibility of customer to agent routing agent, admin outbound calling bucket creates an "outbound bucket" of customers who completed e kyc but didn't start the video call, allowing agents to call them back increases conversion by allowing agents to proactively contact high intent but dropped customers, preventing the loss of pre qualified leads agent agent zoom functionality gives the re agent the ability to zoom in on customer submitted documents (aadhaar, pan, etc ) during the vkyc session improves document verification accuracy by allowing agents to clearly read small text and verify document authenticity agent agent video preview adds a recording preview (video feed) to the new re agent portal gives the agent visual confirmation that the video is recording correctly, helping to troubleshoot or avoid errors in call recording agent call stability & reliability features critical for ensuring a successful call connection and preventing customer drop offs topic description problem solved portal(s) customer network threshold checks the customer's network strength pre session and either blocks the call or auto disconnects if it's below a defined threshold for a set time during the vkyc call in the 2nd scenario, a prompt goes to customer to move to stable network location within a threshold time prevents vkyc calls from failing or having poor quality due to weak customer network, drastically reducing customer drop offs and agent frustration customer, agent unsuccessful call re initiation provides a notification mechanism for customers whose vkyc was rejected to re initiate the journey recovers potential revenue/customers who were rejected due to minor issues, improving the conversion rate and customer experience customer page refresh warning displays a warning to the end user when they attempt to refresh or navigate away from the vkyc page prevents accidental session drop offs and data loss caused by unintentional page refreshes by the customer during the vkyc journey, especially in rural areas customer data, analytics & reporting features focused on data integrity, reporting, and administrative control topic description problem solved portal(s) mis and analytics enhancements captures various data points like abandonment timestamp, real time qna feedback, and allows configurable mis column selection for download/reports provides a holistic view of the vkyc funnel, customer waiting times, and conversion drop offs, enabling admins to make data driven decisions analytics, admin historic data snapshot takes a configurable frequency snapshot of real time dashboard parameters (e g , agents online, customers in queue) to store historic data allows admins to view past performance trends, agent utilization over time, and capacity planning, which is not possible with only real time data analytics we love bringing you improvements! feel free to check back often for all our latest feature releases for additional resources, support, and training materials related to dashboard and its functioning read out at https //docs signzy com/vkyc please visit our help center or contact our mailto\ help\@signzy com getting help getting help if you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us reach out to us at mailto\ help\@signzy com