Overview

vkyc analytics dashboard is tool designed to empower clients with actionable insights from different data it offers a range of analysis and key indicators at fingertips accelerating the power of decision making, some key features includes quick and informed decisions real time data on the go analysis why is it crucial? the vkyc analytics dashboard is essential for making informed decisions in a rapidly evolving landscape it addresses critical challenges such as lack of real time visibility for admins regarding insights related to calls and agent productivity unpredictable demand fluctuations leads to hindrance in optimal agent allocation monitoring of agent performance and call outcomes was manual and time consuming benefits peak hour optimization identify peak hours to strategically allocate agents, ensuring optimal coverage during peak hours traffic management monitor queue traffic in real time and allocate agents accordingly to minimize wait times and enhance customer satisfaction performance evaluation utilize agent analytics reports to identify top performing and underperforming agents, enabling targeted training and recognition initiatives flexible reporting easily generate analytics reports for desired intervals (daily, weekly, monthly) and date ranges identifying trends analytics could be used for identifying different types of trend based on requirements getting help getting help if you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us reach out to us at help\@signzy com