VKYC Real Time Analytics Dashb...
Overview
3min
VKYC Analytics Dashboard is tool designed to empower clients with actionable insights from different data. It offers a range of analysis and key indicators at fingertips accelerating the power of decision making, some key features includes:
- Quick and informed decisions.
- Real Time Data
- On-the go analysis
The VKYC Analytics Dashboard is essential for making informed decisions in a rapidly evolving landscape. It addresses critical challenges such as:
- Lack of real-time visibility for admins regarding insights related to calls and agent productivity
- Unpredictable demand fluctuations leads to hindrance in optimal agent allocation
- Monitoring of agent performance and call outcomes was manual and time consuming
- Peak Hour Optimization: Identify peak hours to strategically allocate agents, ensuring optimal coverage during peak hours.
- Traffic Management: Monitor queue traffic in real-time and allocate agents accordingly to minimize wait times and enhance customer satisfaction.
- Performance Evaluation: Utilize agent analytics reports to identify top-performing and underperforming agents, enabling targeted training and recognition initiatives.
- Flexible Reporting: Easily generate analytics reports for desired intervals (daily, weekly, monthly) and date ranges.
- Identifying Trends: Analytics could be used for identifying different types of trend based on requirements
Updated 03 May 2024
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