Questionnaire Setup

in this section, we setup tailored questionnaires essential for verifying individual identities via video verification these questions will be displayed to the end user to provide input on their own without a need of any assistance these questionnaires are integral to the verification process, serving as prompts displayed on the user's screen during their verification session customer provides necessary responses, which are securely stored for compliance and subsequently for verification by agents let's dive into setting up these questionnaires for unassisted video kyc, users can customize questionnaires using the following question configuration elements, as detailed below otp questionnaire otp questionnaire users are required to speak out the numerical digits displayed on their screen, which are then validated using voice recognition technology the configuration of this question can be adjusted to either mandatory or optional pan widget pan widget enables users to capture, crop, and upload their pan card image, verifying various aspects like image quality, classification, and forgery on the basis of validations enbaled/ disabled in this configuration; configurations such as screenshot requirement screenshot requirement determines if capturing a screenshot during the pan card submission is necessary id classification check validates the type/classification of the id card being submitted by the user ocr (optical character recognition) ocr (optical character recognition) extracts and verifies pan card details against the user's provided information facematch verification this feature involves capturing a live image of the user for comparison with the previously uploaded pan card image, eventually providing a score that assists bank representatives in the verification process once the unassisted journey is completed user gets connected with bank representative for verification forgery check identifies basic forgery attempts in submitted documents to ensure authenticity pan signature & face extraction extracts and verifies signature and face images from the pan card for validation single choice single choice questionnaire questionnaire configures single choice questions for users to answer a maixmum of 4 options can be configured image capture questionnaire image capture questionnaire this query facilitates the collection of supplementary information from the user in the form of images " input text questionnaire input text questionnaire configures text based questions for users to provide subjective/simple answers these questionnaire settings are integral to the identity verification process, allowing for a variety of questions and validations to ensure the authenticity of users during the verification journey a maximum of 20 questions can be configured questions under otp and pan widget categories can be configured only once users have the flexibility to set all questions as either mandatory or optional for responses getting help getting help if you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us reach out to us at help\@signzy com