Journey Overview

end user journey end user embarks on the unassisted journey, with a series of essential steps taken to ensure a seamless process these steps involve prerequsite checks, completing a series of questionnaire, transferring data for verification, and performing additional tasks to facilitate a successful transition to the assisted journey let's break down these steps for a clearer understanding prerequisite checks prerequisite checks before the end user begins the unassisted journey, certain prerequisite checks are conducted camera camera it verifies if the unassisted portal can use the browser's camera if permission is lacking, it prompts the user to grant access microphone microphone it checks if the unassisted portal can access your browser's microphone if permission is not granted, it will ask you to allow access internet connectivity internet connectivity it checks for a stable internet connection with a minimum speed of 1 mbps if the speed is insufficient, it prompts you to improve the connection vpn check vpn check verifies secure connections by checking for vpn usage if a vpn is detected, the check fails, and this popup appears on the screen location check location check conducts a quick location check, ensuring the unassisted portal has microphone permissions if not, prompt users to grant access questionnaire process questionnaire process during the unassisted journey, users encounter a diverse set of questionnaires designed to gather essential information these questionnaires include various question types such as otp verification, pan widget input, image capture tasks, single choice queries, and open ended questions the responses provided by users in these questionnaires play a crucial role in the verification process and help streamline the transition to the assisted journey refer the below video to understand the unassisted part of the journey refer the below video to understand the unassisted part of the journey transitioning to the assisted journey transitioning to the assisted journey following the completion of the unassisted part user gets connected with the agent to complete the kyc process as it is mandated by rbi that " video kyc must be conducted in the presence of an agent" data collected during the unassisted phase seamlessly transfers to the re agent the user commences the journey by engaging with a series of on screen questions progressing through the questions, the user answers all questions and provides essential details and documents upon completion, the user reaches the thank you page, signifying the end of the unassisted journey refer the below video to understand the assisted part of the users journey refer the below video to understand the assisted part of the users journey agents journey the agent's journey begins by receiving the user's call, during which identity proof and general user information are displayed on the pop up notification upon joining the call, the agent is presented with a comprehensive view of all information filled by the user during the unassisted journey verification process the agent systematically asks questions, confirming each detail with the information obtained from the unassisted journey this step by step verification ensures accuracy and consistency in the user provided data for a comprehensive understanding of the agents journey, refer to the demo video below for a comprehensive understanding of the agents journey, refer to the demo video below feedback and conclusion the journey concludes as the agent provides valuable feedback on the call, contributing to a thorough assessment of the user's information end to end journey "as per the rbi mandate, video kyc must be conducted in the presence of an agent this requirement ensures that the kyc process maintains the necessary integrity and security measures to verify the identity of the individual accurately " getting help getting help if you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us reach out to us at help\@signzy com