Custom Backops Form

Custom backops form is used to create a form that appears on the side of the screen for different statuses, escalate, accept, reject, draft, handoff as well as for internal notes.

Here, we can create a setting, add the setting name, and select a flow. In 'Select Flow', you can select all flows or specific flows to create a setting.

It can be customized whether a form is required for a certain status or not by selecting the Yes/No radio button. If a form is required then its template can be configured by adding various elements. This created template can be copied as well as pasted for other statuses.