VKYC Overview
Dashboards
Manager
3min
Managers task is simply to over see the performance of the agents assigned to them. From this portal managers can keep track of these three key parameters:
- Sucessful calls : Number of calls a manager has attended successfully.
- Failed calls : Number of calls got failed.
- Missed calls : Number of call the agents missed.
To create a new manager in the portal, follow these straightforward steps:
- Enter Manager Details:
- Input the manager's name, email ID, username, password, and phone number.
- Optionally choose to send the password to the manager's email.
- First Time Password Change:
- Check the box to allow the new manager to set their password on initial login.
- Create Manager:
- Click on the 'Create Manager' button to complete the process.
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