New

2min

When an onboarding customer starts the journey, till the point he has completed all the steps but has not submitted the application; the application is considered to be under 'New' status. The moment the application is submitted, it can be viewed on the backops portal and is under 'Pending' status.
The applications under new status can be viewed on the backops only when a grant(eyDemo) is enabled using the admin portal. 
For details on all the available grants refer: List of Available Grants﻿﻿
New applications
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Search filter: A drop-down menu of search criteria, including Name, Email ID, Application ID, and Merchant ID, can be used to find the application. These filters are configurable using the GO-Admin Backops settings. After applying the search filter, the information can be entered in the search box to find the required application.
Filter by Flow: To find the onboarded applications, the flow can be chosen from the dropdown menu.
Sort by: Applications can be sorted by the available sorting criteria from the dropdown.
Getting help
Please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better.

You can reach out to us at [email protected].
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Updated 17 Jan 2025

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