IO End User Journey
Steps
21min
step 1 proof of identity (poi) the applicant is allowed to choose the document they want to upload for proof of identity from the dropdown having pan, driving licence, aadhaar card, passport, voter id, offline aadhaar, and aadhaar digilocker the document type has to be in jpg, jpeg, png, or pdf format, and the document size is expected to be less than equal to 2mb the applicant uploads the scanned copy or image of the document and the data extracted from the document is auto populated in the respective fields like name, uid, date of birth, gender, address, issue date, expiry date, etc based on the document type all the fields are editable in case incorrect data is extracted from the document offline aadhaar aadhaar paperless offline e kyc is a secure shareable document that can be used by any aadhaar number holder for offline verification of identification the instruction is as follows visit https //resident uidai gov in/offline kyc https //resident uidai gov in/offline kyc download your paperless offline e kyc document enter your aadhaar number you will receive an otp on your registered mobile number create a share code for your file download the file click on the start button on the signzy portal upload the document using the signzy portal choose the file type and upload the offline aadhaar zip/xml enter the share code in case of a zip file in order to extract the zip file aadhar digilocker this feature allows the applicant to upload the aadhaar card using the digilocker the instruction is as follows the investor must click on the login button, and a pop up window appears then allow the permission to open the pop up window in settings, in case not given login into your digilocker account and complete the process once they have completed the process, they would close the pop up window the aadhaar card from digilocker would be populated and the extracted data from the aadhaar card will be auto filled in the respective fields step 2 proof of address (poa) the applicant is allowed to choose the document they want to upload for proof of address from the dropdown having a driving license, aadhaar card, passport, voter id, and aadhaar digilocker the document type has to be in jpg, jpeg, png, or pdf format, and the document size is expected to be less than equal to 2mb the applicant uploads the scanned copy or image of the document and the data extracted from the document is auto populated in the respective fields like name, uid, date of birth, gender, address, issue date, expiry date, etc based on the document type all the fields are editable in case incorrect data is extracted from the document step 3 proof of correspondence address (cpoa) the applicant is allowed to choose the document they want to upload for proof of correspondence address from the dropdown having driving licence, aadhaar card, passport, voter id, aadhaar digilocker, rent/lease agreement, electricity/telephone bill, bank statement, and various other documents having the current address or attested by gazetted officer the document type has to be in jpg, jpeg, png, pdf format, and the document size is expected to be less than equal to 2mb image compression sometimes the images are large in size(greater than 2mb) hence another capability that is embedded in image compression in order to compress the images/documents that have been uploaded as poi, poa, cpoa, signature, applicant photo, etc to avoid rejections from kra aadhaar masking/redaction whenever an aadhaar card is uploaded as proof of identity/address/correspondence address, the first 8 digits of the aadhaar number have to be redacted(masked) to facilitate this, we have embedded the aadhaar masking functionality which redacts the first 8 digits of the aadhaar number step 4 bank account verification in this step, the applicant’s bank account can be verified using the penny drop functionality the applicant is required to upload the canceled cheque and the bank account details like the account number, account holder name, ifsc code, mobile number, and address are extracted the document type has to be in jpg, jpeg, png, pdf format, and the document size is expected to be less than equal to 2mb the applicant has to approve the consent to credit amount ranging from 1 to 1 1 in their account the applicant will be asked to confirm the amount and the signzy id which they would have received via sms step 5 forms/personal information in this section, the applicant is required to fill in their personal information like gender, marital status, father/spouse details, mother details, occupation, place of birth, citizenship, residential status, current/residential address type, pan, aadhaar card number, annual income, mobile and email address step 6 fatca declaration in this section the applicant is required to declare four mandatory parameters as follows are you a politically exposed person (pep)? yes/no are you related to a politically exposed person (rpep)? yes/no are you a resident outside of india? yes/no are you a related person to this investor? yes/no in case the applicant is a resident outside india then additional information is required such as country of jurisdiction of residence, tax identification number (or equivalent number), place/city of birth, and country of birth fatca address i e , choose if the address is the same as the correspondence address if different then additional parameters like city/town/village, district, state/ut, country of jurisdiction, postal/zip code, and address in case the kyc is being performed by another person instead of the investor themselves for example in case of minor/senior citizen/physically disabled etc, then the related person details like related person type, name, title, proof of identity(document), uid, address, kyc no(if exists) etc is required to be filled step 7 signature in this step, the applicant is required to upload a scanned copy of the signature or they are expected to sign on white blank paper and upload the image of the signature the document type has to be in jpg, jpeg, png, or pdf format, and the document size is expected to be less than equal to 2mb the applicant must agree to the signzy consent to link the signature with the email address and consent to use the hand signature as a digital signature for further processing step 8 photo/selfie verification the applicant must allow signzy to access the camera on the device which appears as a pop up they must place their face in the center of the frame with ambient light and click the photo step 9 video recording/verification the video step is required to check the liveliness and face match with the documents uploaded a pre recorded video is not allowed to upload the instructions are given on how to record the video keeping the face in the center of the screen, hold an id card under the face, speak aloud the otp displayed, and ensure there is ambient light in the room the applicant must click on the start button to start recording the video for 15 seconds and reading the otp displayed on the screen the applicant can either retake the video or submit the video step 10 contract the preview of the contract generated is available which consists of all the combined details provided by the applicant in each step and the documents uploaded respectively the applicant must also confirm the signer’s name there are two ways in which the contract can be signed, applicants can choose any one method as below smart esign the applicant must review the generated contract thoroughly and verify the details in case of corrections are required they must then provide consent to use the signature as a digital signature for the documents and consent to allow signzy to link the digital signature to the applicant’s email id/mobile no for further use of digital signature the applicant must click on create your signature and three options will appear draw signature with this option, the applicant can draw the signature with erase and redraw functionality use auto generated signature with this option, the applicant can choose an auto generated signature in various fonts as per the applicant's name upload own signature with this option, the applicant can upload a scanned copy of the signature or a signature on a white blank paper aadhar esign the applicant must review the generated contract thoroughly and verify the details in case of corrections are required the applicant must click on the sign your document button and a pop up window will appear which requires the email address and phone number an otp is sent to the registered phone number and confirms the otp a preview of all the documents is displayed and the applicant must provide consent to be directed to the ndsl e gov portal to esign the document the applicant will be directed to the nsdl e gov portal, approve the consent, and provide the aadhaar number an otp will be sent to the registered mobile number, confirm the otp a notification will appear for transaction successful along with the following details signer name, signer city, transaction id, country, state/province, postal code, issued by, valid till the applicant must agree to the consent for digitally signing the document and copy it shared with signzy and click on agree and sign the document the e sign successful window will appear with the option to download the signed pdf and exit the applicant will be redirected to signzy’s application to submit the application step 11 submit application this button will allow the applicant to submit the application and with this the verification engine will be executed and the data will be verified and submitted the application status will be changed to pending in 60 90 seconds after clicking on the submit button getting help please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better you can reach out to us at help\@signzy com