VCIP

8min
VCIP (Video-based Customer Identification Process) is a live video session between a user and a Regulated Entity(RE). The session is a series of interactions based on which the RE verifies the identity of the user. The following data and variables are captured in VCIP:
Video Analysis
Face Match Score [Match Result, Coefficient of verification, Audio match, Pre-recorded risk, Static Risk, Remarks, Feedback (Rating), Geotagging (IP, City, Address, Region country), Browser Data (Browser Name, Cookie Enabled, user OS, Platform used by Signzy, Classification: Safe/Uncertain/Risky)]
VCIP
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Steps to Configure VCIP Flow
Choose pages for VCIP Configuration
Select Pages: This is used to select the pages whose data needs to be displayed to the RE agent during the video call.
Select Variables: To select the variables from the selected page, whose value must be shown to the RE agent during the video KYC call.
Select Image variables
Select image variables: To select the image variables that’d be shown to the RE agent during the Video KYC call on their side navigation bar.
Select Image variables for face match: To choose the image variables that will be used for face match during the Video KYC call.
Screen on the RM app during video KYC call
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Side navigation bar during video KYC call 
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Select Popup Variables
Select Popup variables: To select variables that will be shown to the RE agent on the incoming call pop-up when a call is assigned to him/her.
Incoming call pop up shown to RM agent
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Select Additional Variables
Select Additional Variables: To select any additional variables that need to be shown on the RE agent side navigation bar post-call connection but before the RE agent hits the ‘Begin VCIP Call” button.
Configuration
Order of questions: To define if the questions defined for the VCIP call should be asked in a sequential order or a random order.
Realtime feedback questions: To define the questions and expected answer text for RE agent feedback post-call completion.
VCIP Admin portal: For detailed information please refer to the doc: VCIP Admin Portal﻿
CAF variable: This is to define the CAF variable value which will then be appended to the watermarked video and screenshots taken during the video KYC process.
Other settings
Stop the journey if the call is rescheduled: This toggle is used to let the user continue or restrict the user from completing the onboarding journey if the video KYC call is rescheduled.
Define Priority Calls: This toggle is used to define a priority call. The calls with priority will go first in the scheduling for the VKYC queue.  A variable needs to be selected and its value should be assigned to determine the priority calls when the values match.
Page Name: Select the page from which the variable will be selected.
Variable Name: Select the variable that will be used to define the priority call.
Value: Enter the value to be matched for the call to become a priority call.
Getting help
Please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better.

You can reach out to us at [email protected].
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Updated 27 Sep 2024
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