The Journey Analysis page in the Analytics Portal provides a detailed overview of the customer journey throughout the application and onboarding process. It offers insights into application stages, submission times, integration success, API errors, and notification outcomes. 

This page is crucial for understanding where customers are in their journey, identifying potential roadblocks, and ensuring a smooth onboarding experience.

: Displays the number of new applications initiated within the selected time period. This helps users track the influx of new customers entering the onboarding process.
	2.	

 Shows the number of applications that have been started but not yet submitted. This provides insights into the number of customers who are considering onboarding but haven’t completed the process.
	3.	

 Tracks the number of applications that were started but have not progressed or been completed within a specific timeframe. This identifies potential drop-offs in the journey, allowing for targeted follow-up or process improvements.
	4.	

 Displays the average time taken for applications to be submitted after they were initiated. This helps measure the efficiency of the application submission process and identifies areas where delays may occur.

This section tracks how users interact with various pages of the application process, though it may require filtering by a single product to display data. This allows users to understand where customers spend the most time or where they may encounter issues during the application process.

This is further divided into the following sub-sections:

Please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better.


Customer Funnel

Journey Analysis

Introduction

Generic Onboarding

No Code Platform (GO)

Overview

Creating Pages/Screens

Making the Flow

Setting the Rules

Create Merchant in Back Office

Create Your First Onboarding Journey

Untitled

Journey Builder

Creator Module

Password Management

Manager

Auditor

Back Operations Module

Home Page

Hamburger Menu

Application Management

Prospect Management

Incentives & Targets

Notifications

FAQs - web app

Report Issues - web app

Compatibility

RM Module (Fleet on Street)

Getting Started

Timezone Settings

User Access Management

Analytics

Platform Essentials

Modules

Architecture

General Compliance

Compliance

Data Security Attributes

Deployment Level Security

Security

Components of Deployment

Deployment types, effort, and other criteria

Deployment Support Options

Deployment

Release Notes

Glossary

GO Tech Stack

Signup Variables Prefill in UII

How to use the Input Data Processing Feature?

Map Variable in Custom HTML Element

Button Customization in Themes

Application Queue Filter Creation

Adding Wildcard Search

Enabling New Bucket in Back Office

Best Practices