Glossary

term description assignment bucket assignment bucket can be used for tagging backops users to a particular branch the bucket contains a list of branches that are assigned to the backops users decision engine decision engine within go works to assist the auditors in taking a decision on what action to be taken on the customer's kyc application diy journey a journey which is undertaken by the onboarding user himself/herself this is also referred to as "unassisted" journey flow library it refers to a repository of standard workflow of common usecases that exist within go e g , current account, savings account, merchant onboarding etc handoff it refers to transfer of ownership of who fills out the customer onboarding journey jumper page kra kyc registration agency, it is the central repository of all the kyc happening within the securities industry currently, there are 5 sebi registered kras in india – cams kra, cvl kra, karvy kra, nsdl kra and nse kra kyc kyc or kyc check is the mandatory process of identifying and verifying the client's identity when opening an account and periodically over time in other words, banks must ensure that their clients are genuinely who they claim to be landing page landing page is the first screen on which the customer lands when undertaking the onboarding journey merchant merchant refers to the customer/entity that is being onboarded by the fi as a member/customer no code no code is an approach to designing and using applications that don't require any coding or knowledge of programming languages this type of software is part of the self service movement that empowers business users to create, manipulate, and employ data driven applications to do their work better onboarding journey onboarding journey refers to the process undertaken by a prospective customer so that they can be onboarded by a bank or a financial institution re regulated entity it refers to any financial institution which is regulated by a regulator like rbi, sebi, irdai, etc re agent re agent refers to the employee of the regulated entity who assists the customer in performing the video kyc process the agent also verifies the authenticity of the onboarding customer and establishes that the customer details match with who s/he claims to be realm rm relationship manager bank personnel who assists the customer in the onboarding process rule engine rule engine is a set of rules which are executed based on certain condition(s) which can be logical and /or api based these rules define the page navigation during the front end flow sub merchant tat turnaround time this refers to the total time taken to complete a task/process, e g , tat to complete an onboarding means the total duration of an application right from lead creation to application acceptance and account opening ttl time to live this usually refers to the validity of any access or authorization token for an api vkyc video kyc is an additional mode through which users can complete the kyc for their accounts within just a few minutes during the process, customer's kyc documents are verified and their signatures are recorded through a video call with a bank officer, thus doing away with the need to physically visit a bank branch getting help please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better you can reach out to us at help\@signzy com