---
title: Questionnaires
slug: vkyc/questionnaires
docTags: 
createdAt: 2024-03-11T12:28:06.473Z
---

Bank Admins can configure various types of questionnaires for conducting Video KYC processes. These questionnaires help ensure user verification and liveness check. 

### Basically three types of questions can be configured:

- <font color="#9900ef">**Random number generation for user verification\:** </font>
  Do you want to generate random number for this instruction?&#x20;
  Users are presented with a randomly generated 4 digit number that they must read out to verify their presence and authenticity during the Video KYC process.&#x20;
  For example: Please speak out 6534

::Image[]{src="https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/gARtGqdqwDsHXlIXcqhRB_screenshot-2024-03-06-at-101200-am.png" size="80" width="1836" height="436" position="center" showCaption="false"}

- <font color="#9900ef">**Text-based questions\:** </font>
  When the option for generating random numbers is disabled, this type of question can be configured. These questions prompt users to provide responses, ranging from simple queries to detailed explanations.&#x20;
  For example: What is your Name?

::Image[]{src="https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/mGqVhwdpJJhNabFxOb8_D_screenshot-2024-03-06-at-100802-am.png" size="80" width="1836" height="552" position="center" showCaption="false"}

- <font color="#9900ef">**Questions that prompts users to provide some sort of images\:**</font>
  This configuration can be used for multiple purposes such as:
  - Obtaining customers Officially Valid Documents (OVDs).
  - Collecting customers images for identification purposes.
  - Capturing customers signatures for authentication and verification.

::Image[]{src="https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/UXMdQC12gGvseA0xsdFP__screen-recording-2024-03-06-at-102542-am.gif" size="80" width="814" height="296" position="center" showCaption="false"}

### Let's explore 4 configurations for setting up these questions.

- ****<font color="#2166ae">**Enable screenshot**</font>
  If enabled, agent needs to mandatorily have the screenshot captured for the particular instruction, which will be saved for further verification.

- ****<font color="#2166ae">**Is ID card required?** 
  </font>If enabled customer and agent both will get a frame, within which user needs to place their identity card and agent need to confirm whether it is placed correctly.&#x20;

- <font color="#2166ae">**Is instruction mandatory?** </font>
  If checked this particular question can not be skipped.

- <font color="#2166ae">**Do you want face match for this instruction?**
  </font>When enabled, the agent will receive a face match score after comparing the image on the uploaded identity card with the image variable provided for this purpose during the journey creation.&#x20;

:::hint{type="info"}
We can set question as mandatory only if screenshot is enabled.
:::

### Realtime Feedback

This option is available for all three types of questions.&#x20;

Enabling this feature prompts the agent to provide real-time feedback on the specific question based on the customer's response.

![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/CxvUK_ugNye_EiAH5eDEN_screenshot-2024-03-06-at-42528-pm.png)

**We can setup this realtime feedback using below 5 elements present:**

- Multi-Select Dropdown
- Dropdown
- Input Text
- Text Area
- Numeric

![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/pMQJsFGdWSSVXTS7L7TN7_screenrecording2024-03-06at43423pm-ezcom-video-to-converter-1.gif "Types of Element to configure Realtime Feedback")

:::hint{type="info"}
### <font color="#2166ae">Getting Help</font>

If you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us.

Reach out to us at **[help@signzy.com](mailto\:help@signzy.com)**
:::