--- title: Journey Overview slug: vkyc/journey-overview createdAt: 2024-03-18T09:54:22.264Z --- # End user Journey The end user initiates the journey by undertaking a series of crucial steps aimed at ensuring a smooth process. These steps include prerequisite checks, completing a series of questionnaires, providing necessary documents, or responding to queries posed by the agent, all designed to facilitate the assisted journey. ![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/jjZsG1002I9f1RodNKJIz_image.png "Customer Journey") ## Let's break down these steps for a clearer understanding. ### Prerequisite Checks Before the end user begins the Unassisted Journey, certain prerequisite checks are conducted. - **Camera\:** It verifies if the assisted portal can use the browser's camera. If permission is lacking, it prompts the user to grant access. - **Microphone\:** It checks if the assisted portal can access your browser's microphone. If permission is not granted, it will ask you to allow access. - **Internet Connectivity\:** It checks for a stable internet connection with a minimum speed of 1 Mbps. If the speed is insufficient, it prompts you to improve the connection. - **VPN Check\:** Verifies secure connections by checking for VPN usage. If a VPN is detected, the check fails, and this popup appears on the screen. - **Location Check**\: Conducts a quick location check, ensuring the assisted portal has microphone permissions. If not then, system prompts the user to grant access. ### Questionnaire Process During the assisted Journey, users encounter a diverse set of questionnaires designed to gather essential information. These questionnaires include various question types such as OTP verification, PAN widget input, image capture tasks, single-choice queries, and open-ended questions. The responses provided by users in these questionnaires play a crucial role in the verification process and help streamline the transition to the assisted journey. Refer the below video to understand the Aassisted part of Users journey. ::embed[]{url="https://vimeo.com/924545561?share=copy"} # Agents Journey The agent's journey begins by receiving the user's call, during which identity proof and general user information are displayed on the Pop-up notification. Upon joining the call, the agent is presented with a comprehensive view of all information pushed by the create merhcant API. ![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/246z6ey64awdUatfoCtl1_image.png "RE Agent Journey") **Verification Process:** - The agent systematically asks questions, confirming each detail with the information provided during the journey. - Agent even records their feedback on any questions if required. - Captures and saves the required documents presented by the user - This step-by-step verification ensures accuracy and consistency in the user-provided data. For a comprehensive understanding of the Agents Journey, refer to the demo video below\: :::hint{type="info"} ### Getting Help If you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us. Reach out to us at **[help@signzy.com](mailto\:help@signzy.com)** :::