Global Configurations

this comprises of the settings which will gets applied to all the flows created including the default flow let's explore the various options within global configurations do you want agents to automatically go online after the call? if this is enabled the agent will go online directly after the ongoing vcip call is ended/completed do you want to set changing login password request periodically? if this is enabled then the user will get a request to change the password periodically after a certain number of days that can be configured do you want a ringer on incoming call? this enables a ringer/ringtone when there is an incoming vcip call the ringtone can be selected from the dropdown menu (at present we support two ringtones) do you want to rename existing 'skill' and 'skilltag' label for re agent? the existing skill and skill tag label cab be renamed if this checkbox is checked domain configurations add custom domain add custom domain custom domain for vkyc is entered here add custom domain re add custom domain re custom domain for re(optional) is entered here add custom persist domain add custom persist domain custom domain for persist is entered here add custom external persist domain add custom external persist domain custom external persist domain is entered here add integral url to pull skills add integral url to pull skills the url of the integral from where the skill is pulled is entered here add custom landing path add custom landing path the custom landing path for the vkyc is entered here add custom landing path re add custom landing path re custom landing path for re is entered here add video sevice virtual host add video sevice virtual host the url for the virtual host of vkyc is entered here video conference configurations video conferencing tool video conferencing tool there are two different video conferencing and collaboration tools our platform offers chime chime and jitsi, jitsi, they differ in their features and underlying technologies by default jitsi is enabled in the system as a video conferencing tool enable chime enable chime if enabld amazon chime will be used as a video conferencing medium for the purpose of video kyc adjustable video quality for lag free calls adjustable video quality for lag free calls this setting ensures a lag free performance during live vcip sessions and recordings, ensuring a good quality audio video, especially on low end devices with i3 processors, limited gpu, and low ram we can do this by configuring recording resolution recording resolution we have configurable recording resolution options ranging from 240p to 720p, allowing admins to set the optimal resolution however, our recommended configuration is 320p our recommended configuration is 320p , which balances video quality and call performance effectively frame rate interval frame rate interval additionally, frame rate settings can be adjusted according to requirements, with a recommended setting of 50fps recommended setting of 50fps to ensure smooth video recording this provides admins with greater control over the configuration this provide a seamless and high quality video kyc experience, improving both customer satisfaction and agent efficiency while maintaining optimal call performance do you want to redirect to an external page on logout? if checked this setting allows to define a specific url where user will be redirected upon completing the journey do you want to limit number of login attempts this setting enables the restriction of the number of login attempts users can make within a specified timeframe, enhancing security measures by preventing unauthorized access through brute force attacks do you want to enable idle timeout for vcip admin, re manager and re agent? activate idle timeout, triggers automatic logout for vcip admin, re manager, and re agent accounts after a specified period of inactivity, enhancing security and privacy background change configurations upload a static image in the admin portal and same will be reflected as background logo in the agent portal agent can enable/disable the logo from their settings getting help getting help if you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us reach out to us at help\@signzy com