Journey Configuration
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Assisted Video KYC
Configurations
Global Configurations
2min
This comprises of the settings which will gets applied to all the flows created including the default flow.
Global Configurations
- Do you want agents to automatically go online after the call? If this is enabled the agent will go online directly after the ongoing VCIP call is ended/completed.
- Do you want to set changing login password request periodically? If this is enabled then the user will get a request to change the password periodically after a certain number of days that can be configured.
- Do you want a ringer on incoming call? This enables a ringer/ringtone when there is an incoming VCIP call. The ringtone can be selected from the dropdown menu (at present we support two ringtones).
- Do you want to rename existing 'skill' and 'SKILLTAG' label for RE agent? The existing skill and skill tag label cab be renamed if this checkbox is checked.
- Domain Configurations
- Add Custom Domain: Custom Domain for VKYC is entered here.
- Add Custom Domain-RE: Custom domain for RE(optional) is entered here.
- Add Custom Persist Domain: Custom domain for persist is entered here.
- Add Custom External Persist Domain: Custom external persist domain is entered here.
- Add Integral URL to Pull Skills: The URL of the integral from where the skill is pulled is entered here.
- Add Custom Landing Path: The custom landing path for the VKYC is entered here.
- Add Custom Landing Path-RE: Custom landing path for RE is entered here.
- Add Video Sevice Virtual Host: The URL for the virtual host of VKYC is entered here.
- Video Conference Configurations
- Video Conferencing Tool: There are two different video conferencing and collaboration tools our platform offers Chime and Jitsi, they differ in their features and underlying technologies. By default Jitsi is enabled in the system as a video Conferencing tool.
- Enable Chime: If enabld Amazon Chime will be used as a video conferencing medium for the purpose of Video KYC
- Adjustable Video Quality for Lag-Free Calls: This setting ensures a lag-free performance during live VCIP sessions and recordings, ensuring a good quality audio-video, especially on low-end devices with i3 processors, limited GPU, and low RAM. We can do this by configuring:
- Recording Resolution: We have configurable recording resolution options ranging from 240p to 720p, allowing admins to set the optimal resolution. However, our recommended configuration is 320p, which balances video quality and call performance effectively.
- Frame Rate Interval: Additionally, frame rate settings can be adjusted according to requirements, with a recommended setting of 50fps to ensure smooth video recording. This provides admins with greater control over the configuration. This provide a seamless and high-quality video KYC experience, improving both customer satisfaction and agent efficiency while maintaining optimal call performance.
Recording Resolution & Frame Rate Configuration
- Do you want to redirect to an external page on logout? If checked this setting allows to define a specific URL where user will be redirected upon completing the journey.
- Do you want to limit number of login attempts This setting enables the restriction of the number of login attempts users can make within a specified timeframe, enhancing security measures by preventing unauthorized access through brute force attacks.
- Do you want to enable idle timeout for VCIP Admin, RE Manager and RE Agent? Activate idle timeout, triggers automatic logout for VCIP Admin, RE Manager, and RE Agent accounts after a specified period of inactivity, enhancing security and privacy.
Getting Help
If you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us.
Reach out to us at [email protected]
Updated 05 Jun 2024
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