---
title: An Overview
slug: vkyc/an-overview
docTags: 
createdAt: 2024-03-12T10:45:37.992Z
---

# What is Unassisted VKYC

An unassisted VKYC (UVKYC) journey refers to a verification process where an individual completes the Know Your Customer (KYC) or identification process without direct assistance or intervention from another person or a KYC expert (agent).

In this context, unassisted VKYC typically involves <font color="#2166ae">using digital tools, platforms, or automated systems</font> that guide the user through the KYC process without the need for human interaction. This includes:

- **Onboarding URL**
- **AI-Powered Verification**
- **Document Verification Tools**





## How Unassisted VKYC came into Existence

Unassisted Video KYC emerged as a response to the inherent challenges encountered during Assisted video KYC processes; Scenarios Like:

- Customer lacked essential documents for KYC
- Customer facing connectivity issues
- Dependency on agents which can be mitigated because some users dont require this

<font color="#2166ae">**Identifying the Problem:**</font>

The existing video KYC process presented inefficiencies due to which agents often faced  unproductive hours due to these identified reasons.

- Unsuccessful calls, resulting in increased failure rates and longer wait times.
- Moreover, a significant portion of customers are compelled to undergo an assisted KYC process, despite being technologically capable to complete most of the journey on his own.&#x20;

## <font color="#0c121d">**Proposed Solution**</font>

In response to these challenges and reasons, the concept of **Unassisted Video KYC** emerged as a solution. This innovative approach aimed to accelarate the verification process, reduce agent dependency and enhance user experience.&#x20;

The adoption of unassisted video KYC brings forth numerous benefits, including:

- A threefold increase in agent productivity
- Reduced waiting times for video KYC&#x20;
- Higher success rate in verification.&#x20;

This method makes agents more efficient by giving them processed information to verify a user's identity. They can quickly check if the user is who they claim to be by using data collected during the assisted journey.&#x20;

This means agents can skip unnecessary questions or ask only the ones they need to confirm the identity. **As a result, the verification process can be completed in at least one-third of the time compared to a fully assisted process.**

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The Unassisted method significantly reduces verification time, boosts productivity, minimizes unsuccessful calls, enhances user satisfaction, and increases agent productivity, resulting in a higher number of identity verifications overall.
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### <font color="#2166ae">Getting Help</font>

If you have any questions, need clarification, or have suggestions to enhance our documentation or services, please don't hesitate to contact us.

Reach out to us at [help@signzy.com](mailto\:help@signzy.com)
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