---
title: Manager
slug: vkyc/0I_F-manager
createdAt: 2024-03-11T11:28:43.506Z
---

## Role of a Manager

Managers task is simply to over see the performance of the agents assigned to them. From this portal managers can keep track of these three key parameters:

- **Sucessful calls :** Number of calls a manager has attended successfully.
- **Failed calls :** Number of calls got failed.
- **Missed calls :** Number of call the agents missed.

![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/FC2PohMLuqV7F_2qdoo18_screenrecording2024-03-14at61247pm-ezcom-video-to-converter.gif)

## Adding a New Manager

To create a new manager in the portal, follow these straightforward steps:

1. **Enter Manager Details:**
   - Input the manager's name, email ID, username, password, and phone number.
   - Optionally choose to send the password to the manager's email.
2. **First Time Password Change:**
   - Check the box to allow the new manager to set their password on initial login.
3. **Create Manager:**
   - Click on the 'Create Manager' button to complete the process.

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:::