User guide for Transaction Monitoring

this document provides a detailed guide on using the transaction monitoring platform the platform allows users to monitor financial transactions in real time, define custom rules to flag suspicious activities, and manage cases arising from rule violations clients can send transaction data and analyze flagged cases for further investigation the guide is organized according to the main sections of the transaction monitoring platform, as outlined below 1\ dashboard overview the dashboard is the central point of access to the transaction monitoring platform, offering an overview of system activity and performance metrics it displays key insights, including daily cases a graphical representation of the cases flagged each day based on predefined rules monthly cases a graph showing the number of cases flagged each month risk level distribution a pie chart showing the percentage of cases by risk level (e g , high, medium, low) team activity displays the activity of the team, including the number of cases assigned and resolved rule performance a summary of how many cases each rule has flagged 2\ case management the cases section lists the flagged transactions or individuals that matched the tm criteria these are considered potential risks and require further review by analysts filters users can filter cases based on various parameters, including assigned analysts, rules, risk levels, statuses, categories, and priorities case details each case includes the following details risk level the assessed level of risk (e g , medium, high) priority the priority assigned to the case status current status of the case (e g , pending, cleared) payload transaction data of the case rules rules violated by the case users can view and manage cases by applying filters and exporting case data for detailed review 3\ rules the rules section allows organizations to define, manage, and update custom rules used to evaluate transactions these rules are sql like and evaluate transaction data in real time key features existing rules a list of all active and inactive rules, along with their configurations create new rule users can define new rules by setting conditions based on transaction data (e g , amount, customer id, transaction type) risk levels each rule is associated with a specific risk level (e g , low, medium, high, critical) priority users can assign priorities to rules (e g , critical, high, medium, low) rule status indicates whether the rule is active or inactive users can edit rules and update configurations to reflect changing organizational policies and regulatory requirements 4\ user management the users section provides an interface for managing the platform's user accounts each user has a role that determines their level of access and responsibility on the platform list of users displays the users who have access to the platform, along with their roles (e g , admin, analyst) role assignments users are assigned specific roles such as admin, compliance officer, or analyst (l1, l2, l3) each role has different permissions within the platform add/edit users admins can add new users, modify user roles, or edit existing users' details 5\ settings the settings page allows users and administrators to configure various aspects of the transaction monitoring system, ensuring flexibility and customization across teams and operations the following sections are available in the settings general settings configure system wide defaults, such as statuses, risk levels, and categories used for cases and reports profile manage user specific details such as contact information, role, and notification preferences organization view and edit details related to the organization, including its name, structure, and key compliance configurations teams manage team specific settings, such as generating api keys for integration and assigning team roles report mapping customize mandatory and optional fields for different report types (e g , upi, cross border, wallet payment), ensuring compliance with regulatory requirements datasources upload and manage external data sources like blacklisted ips or sanctioned entity lists for enhanced rule evaluation general settings this section allows admins to configure general platform settings such as case status labels, categories, risk levels, and roles everything you see here is configurable status manage the different statuses for case management (e g , pending, closed, escalated) categories define categories such as policy violation, chargeback, or fraud to classify cases risk levels set up the different risk levels used in screening (e g , very low, high, critical) roles create new roles or manage existing roles to assign to users profile the profile page in the transaction monitoring system allows users to manage and view their personal information and account settings this page provides an easy interface for users to keep their profile up to date and ensure their account remains secure the following details are displayed and editable name the user's full name as registered in the system organization the name of the organization the user belongs to email the email address associated with the user's account phone number the contact number provided by the user job title the user's role or title within the organization users have the option to change their password directly from the profile page this feature ensures that users can maintain the security of their accounts by regularly updating their passwords the password change process includes confirming the current password and entering a new secure password the profile page provides a centralized place for users to manage their personal details and account security settings organization page the organization page in the transaction monitoring system provides key details about the organization that the user belongs to this page offers a clear view of the organization’s general information, ensuring that all relevant data is up to date and aligned with regional settings the following information is displayed organization name the official name of the organization country the country where the organization is based region the region or state associated with the organization's location time zone the time zone in which the organization operates, ensuring system events are logged in the correct local time this page gives users and administrators a quick reference for the organization's key geographical and operational data team page the team page in the transaction monitoring system allows users to view and manage essential team related configurations the page includes the following key features payload button displays the team's payload configuration, which outlines the transaction fields being monitored for that team the payload can be viewed but not edited, ensuring consistency and security for predefined data structures team name and search keys users can edit the team's name and set search keys for more efficient case filtering and identification generate api key the generate api key button enables users to generate a unique api key for the team, which can be used to integrate external systems to send transaction data into the monitoring system create new teams users also have the option to create new teams from the team page, allowing organizations to expand their transaction monitoring capabilities with additional teams configured according to their needs for additional details on team settings and api integration, please refer to the user manual report mapping the report mapping page is designed to help users map the fields from transaction payloads to the specific formats required for generating various regulatory reports this page allows for the configuration of mandatory and optional fields that are mapped to the payload keys based on the reporting requirements the following report types are supported general transaction report fields specific to standard financial transactions upi payment report fields required for unified payment interface (upi) transactions cross border wire transfer report mapping fields related to international fund transfers str (suspicious transaction report) format fields necessary for generating reports of suspicious transactions wallet payment report mapping relevant fields for transactions processed via digital wallets each report type requires certain mandatory fields (which must always be present) and optional fields (which can be included based on the organization’s needs) these fields are mapped to the team’s payload keys to ensure the correct data is captured for report generation this configuration ensures compliance with regulatory reporting requirements and allows flexibility for organizations to customize reports based on their operational needs data sources the data sources page enables users to upload external data sources in csv format, which are used to support rule evaluations within the system these data sources, such as blacklisted ips , sanctioned entities , or other risk related lists, are integrated into transaction monitoring rules to enhance detection capabilities when a transaction is processed, if it matches any of the data sources, it can be flagged and turned into a case for further investigation key features of the data sources page csv upload users can upload data sources in csv format, making it easy to manage large datasets like blacklisted ips, suspicious entities, or risky regions rule dependency rules can be configured to depend on the uploaded data sources for example, a rule can automatically flag transactions originating from blacklisted ips or involving sanctioned individuals automation once the data source is uploaded, it is automatically used to evaluate transactions in real time, ensuring seamless integration with the transaction monitoring process this page ensures that the system remains adaptable to dynamic external risks, improving the ability to identify and flag suspicious activities based on custom data inputs conclusion the transaction monitoring platform is a powerful and comprehensive solution for monitoring financial transactions in real time, identifying potential risks, and ensuring compliance with organizational and regulatory standards through its intuitive batch upload system, detailed case management tools, customizable rules engine, and comprehensive user and role management, the platform empowers organizations to proactively manage and mitigate transaction related risks with robust reporting capabilities and flexible configuration options, the platform supports efficient monitoring and reporting processes, making it an essential tool for financial institutions and compliance teams for further assistance or clarification, please refer to the relevant sections in this guide, or use the help section available within the platform