Cases

the cases page in the transaction monitoring system is a comprehensive interface where all cases generated by rule violations are displayed this page acts as the central workspace for users to review, manage, and analyze flagged transactions that require further investigation it is designed to provide users with a clear view of each case's details, and the flexibility to filter, sort, and export cases as needed case list display the cases page lists all cases that have been generated based on the evaluation of transactions against the organization’s rules each case represents a flagged transaction that requires review the cases are displayed in a tabular format, showing key details such as case id a unique identifier for each case transaction id (txn id) the id of the transaction that triggered the rule violation customer id the customer associated with the transaction risk level the severity of the case (low, medium, high, critical) rule violated the specific rule that was triggered date and time when the transaction occurred status current status of the case (pending, in progress, closed) assigned user/team if the case has been assigned to a specific user or team for investigation case management actions from the cases page , users can perform various actions on cases depending on their role and permissions assign or reassign cases users can assign cases to specific individuals or teams for review and resolution update case status change the status of a case from pending to in progress, closed, or escalated based on its current state add comments users can leave comments or notes on cases to facilitate communication and provide context for ongoing investigations change risk level or priority users can update the risk level or priority of a case if new information becomes available during the investigation export cases the cases page includes a powerful export feature, allowing users to download case data for further analysis or reporting purposes cases can be exported in various formats (such as csv or pdf), and users can customize the export by applying filters (e g , exporting only high risk cases or cases within a certain date range) exporting helps with external audits, internal reviews, or submission to regulatory bodies bulk actions in addition to individual case management, users can select multiple cases and apply bulk actions this includes bulk assignment of cases to a team, bulk status updates, or bulk export this feature is particularly useful when handling a large number of cases at once, improving efficiency and reducing manual work case resolution tracking the system tracks the lifecycle of each case, from the moment it is created (flagged) until it is closed this audit trail includes timestamps for every action taken on the case, ensuring transparency and accountability in case handling it also helps with post case analysis to review how quickly cases were resolved and what actions were taken during the investigation case details view by clicking on any case in the list, users can access the case details view, which provides comprehensive information about the flagged transaction and the actions taken on the case this view includes several key features detailed case information all relevant transaction data is displayed, including the transaction id, customer id, amount, date and time, and any other payload details associated with the transaction case history users can view the complete history of the case, including assignments the case can be assigned or reassigned to different users or teams for investigation status changes users can update the case status (e g , pending, in progress, closed, escalated) priority changes the priority of the case (e g , low, medium, high, critical) can be updated based on the investigation findings or urgency of the case comments and actions an audit trail logs all actions taken, such as status changes, user reassignments, and comments added by team members customer analytics the case details view also provides insights into the customer associated with the transaction (identified by the customer id) users can access customer transaction history view analytics related to the customer's past transactions, including frequency of flagged transactions and overall risk profile personalized analytics custom analytics for the customer, such as weekly and monthly spending patterns, average transaction amount, and high risk behaviors case specific analytics users can generate analytics based on the specific transaction that triggered the case, including amount based analysis visualizations of the transaction amount in relation to weekly or monthly activity rule violations a detailed explanation of the rule that was violated report generation users can generate a case specific report directly from the case details view this report can include transaction and customer details a summary of the rule violations and risk analysis case history, including all status and priority changes, comments, and assignments analytics and charts related to the customer's transaction patterns and risk factors the report can be exported in multiple formats (e g , pdf, csv) for further review or for submission to regulatory bodies how to export cases apply filters before exporting, users can apply filters to narrow down the list of cases they want to export (e g , filter by risk level, date range, or assigned team) export options once the cases are filtered, click on the export button located on the page users can choose the file format (e g , csv or pdf) and customize which columns or details they want to include in the export download and use after customizing the export, the system generates the file, which can be downloaded for offline analysis or reporting to stakeholders, auditors, or regulatory bodies