---
title: FAQs
slug: generic-onboarding/faqs
description: Looking for quick solutions to common questions about an app? Our comprehensive FAQ section covers everything from features and functionality to troubleshooting. Sales representatives can use it to navigate through merchant onboarding, app navigation, app
docTags: 
createdAt: 2023-07-05T10:58:52.108Z
---

The FAQ section is a unified, self-help knowledge base available **across both the Web App and the Mobile App**, enabling sales representatives to quickly access a curated list of commonly asked questions and clear, actionable answers. It covers key aspects of the app’s features, functionality, and usage, including merchant onboarding, app navigation, application buckets, and common troubleshooting scenarios. Whether users need assistance with initial setup, guidance on navigating the interface, or solutions to technical issues, the FAQ section empowers them to resolve queries independently without contacting customer support. A built-in search functionality on both platforms further ensures that relevant answers can be found quickly and efficiently.

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### Getting help

Please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better.


You can reach out to us at [help@signzy.com](#).
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