Escalated

if the application needs to be sent to the manager(after defining the hierarchy) for a certain action(s) or to someone who is a level above the backops user, then the application is escalated all the escalated applications can be viewed in the escalated section of the backops portal search filter a drop down menu of search criteria, including name, email id, application id, and merchant id, can be used to find the application these filters are configurable using the go admin backops settings after applying the search filter, the information can be entered in the search box to find the required application filter by flow to find the onboarded applications, the flow can be chosen from the dropdown menu sort by applications can be sorted by the available sorting criteria from the dropdown getting help please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better you can reach out to us at