---
title: AI Video Verification
slug: generic-onboarding/ai-video-verification
docTags: 
createdAt: 2024-05-27T10:36:40.255Z
---

PIVC(Pre-Issuance Verification Call) facilitates accurate insurance verification, enhancing user experience and operational efficiency.

### Objectives

- **Streamline Insurance Verification: **Automate the pre-insurance verification process to minimize manual intervention.
- **Reduce Administrative Burden:** Decrease the time and resources spent on insurance verification.
- **Improve Accuracy: **Enhance the accuracy of insurance status checks to reduce errors and claim rejections.
- **Enhance User Experience: **Provide a seamless interface for users to initiate and monitor verifications.

### How it Works

- The merchant who is buying insurance chooses the policy and an application ID is generated for that. These are used in a variable to pass to the PIVC API to get the script for them to speak during the PIVC call.
- He/She starts reading out the sentence given the in PIVC
- The script is then matched with what is written on the screen and a **match score **is generated and the data is sent to us.

### Configuration

- Go to the PIVC widget under the [Pages](docId\:MhHkzvp7TZ6a9Eu00LvgJ) tab.
- The below screen appears.

![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/oX5ZIwopZtce4EwoQRbGQ_image.png)

- Click on the 'General Settings' option

![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/z2kLvPh976Q3JFyS433JE_image.png)

- **Consent Form Text: **The text that will be read out by the merchant for consent is entered here.
- **Select page for face match image:** The page from which the image will be taken for face match with the PIVC video is selected here.
- **Image variable for face match:** The image variable present in the page chosen above for face match is selected here.
- **Hide Signzy Logo:** Enabling this toggle will hide the Signzy logo from the front end journey during PIVC.
- **Recording duration:** The duration of the call recording can be configured here. (in seconds, 12 by default)
- **Accent Colour: **The accent colour for the call is configured here.

![](https://api.archbee.com/api/optimize/w0YdjmC6Uxu0AJ6sPj9OT/L8p3LhCLRzlqck-V-egn0_image.png)

- After filling out all the fields, click on 'Done'

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### Getting help

Please feel free to contact us if you have any questions, require clarification, or have ideas for how to make the documents or any of our services better.


You can reach out to us at [help@signzy.com](#).
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